Direction & Search is a management consulting organization which specializes in supporting companies with their turnkey marketing communication processes. Our principal associates have many years experience with marketing support services as we owned and operated a fully integrated response management and contact center corporation. This organization had a primary focus in sales management and enhancing customer experiences, supporting major financial, travel and leisure, technology, retail, and automotive clients. For over two decades, we have consulted clients and vendors with their marketing, communication, and IT requirements. From needs analysis, entry into markets, and vendor selection, our expertise is designed to help you streamline your costs or increase your market share.
Direction & Search has an extensive network of partners who provide AI enabled self service solutions, nearshore contact center agents, offshore contact center agents, U.S. contact center agents, and work at home U.S. contact center agents
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