Managing customer interactions is critical to a brands success. Customers expect to be able to engage on their preferred channel and platform. Direction & Search has extensive experience in managing customer engagements for Fortune 1000 brands
Customers demand a seamless transition when moving between channels during interactions with brands. Direction & Search provides provides guidance to ensure behind the scenes actions do not impact customer interactions.
Direction & Search provides guidance to Fortune 1000 firms on customer acquisition campaigns, cross selling and upselling opportunities, and customer retention programs
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