Our Approach

Direction  &  Search  helps  organizations  provide  the  best  customer  experiences  while  streamlining  operational  costs.   

We  work  with  our  clients  to  identify  the  best  strategy  and  develop  a  plan  to  execute  with  the following  process :  

-SWOT  Analysis  of  existing  capabilities,  staff, and  technology    

-Define  the  short  and  long  term  business  goals  

-Determine  what will  define  success  for  the  engagement 

-Identify  what  platforms,  capabilities,  and  partnerships  will  best  achieve  the  business  goals  

-Work  directly  with stakeholders  throughout  the  implementation  process   

-Develop  milestones  and  checkpoints  throughout  the  process  to  ensure  objectives  are  being  met  

Our  fees  are  tied  to  the  success  of  our  recommendations,  we  provide  a  high  level  SWOT  analysis  to  all  clients prior  to  collecting  any  fees.